Your satisfaction matters to us. Every order is packed with care, but if something isn't right when it arrives, we'll make it right. Please read the terms below so you know exactly how replacements and refunds work.
Please keep the product and its original packaging until we've reviewed your claim — we may ask you to send it back.
Our nuts, dried fruits and snacks are natural products. Small differences in size, colour, texture or sweetness from one batch or season to the next are completely normal, and are not considered a defect.
Message or call us within 48 hours of receiving your order.
Send your order number and photo/video proof of the problem.
Our team checks your claim within 2–3 working days.
Once approved, we send a replacement or process your refund.
After your claim is approved, refunds are completed within 7–10 business days. Online payments are returned to the original payment method. If you paid cash on delivery, the refund is sent to your mobile banking or bank account.
If the problem is confirmed to be on our side — damage, wrong item or a defect — we cover the full delivery cost of the replacement. Replacements follow the same process as refunds, so you can choose whichever you prefer.
You can cancel your order at any time before it is dispatched. Once the order has been handed over to the courier, it can no longer be cancelled.
Natural disasters, strikes, political unrest, courier disruptions or other events outside our control may delay deliveries or refunds. In such cases we'll resolve things as quickly as we can.
Reach us any of these ways — WhatsApp is usually the fastest.
